Refund and Returns Policy

Refund and Returns Policy

Please inspect product details and confirm suitability before placing an order. Return eligibility, refund timing, return shipping costs and any product-specific exclusions must be confirmed by NRG ALFA ZONE before purchase.

Before requesting a return

Keep your order confirmation and product packaging where practical. Do not send an item to an address unless the store has provided verified return instructions.

Requesting help

For an order or return question, contact the store through its verified customer-support channel. Contact details and a definitive return window have not yet been provided by the store owner, so this page does not promise a specific return period or refund outcome.

Store owner review

The store owner should confirm the applicable return window, item conditions, non-returnable categories, return address, shipping costs and refund processing timelines before relying on this page as the final policy.